Mary and I are writing to express our thanks for all of your assistance and patience throughout our home remodeling project. We know it was a long journey with lots of changes, but you were always patient and provided solid advice with our design; and we could not be happier with the outcome. We love our new kitchen, bath, etc., and appreciate your (and Cornerstone's) professionalism throughout the process.
We particularly appreciated getting a call each afternoon between 2 and 3 pm from the home office informing us who would be at our house tomorrow and approximate at what time. As with any aspect of our lives communication is the key, and as customers, we felt like the phone calls were a big part of Cornerstone's communication efforts.
As you know, I was at the job site just about every day work was being done and everyone I met from your organization was always very professional. In addition to yourself, I'd like to single out two additional members of your team for their efforts:
- Will Presto took over as the project lead when we were about 2/3 complete, and was instrumental in getting the project back on track and successfully completed. As someone who managed projects for a living, inheriting someone else's project is the worst, but Will did a great job getting up to speed, staying focused on the objective, and communicating with us.
- Josh was at our home several times during the course of the project, first as part of the demo crew, then during the clean-up/punch list stages of the project, and finally during the final inspections by the county. We always found him to be polite and courteous, and always willing to do what we asked of him.
Thanks again for all your help and please feel free to use our names as references if you would like. We'd be happy to speak with others and describe our experience with Cornerstone.
Best wishes for a Merry Christmas and a Happy and Healthy New Year.